 | Fox Business
What To Do When the Customer Isn't Right
June 12, 2013
Retailers that don't hold shoppers accountable for poor etiquette in their stores run the risk of having other shoppers do it for them, new research shows.
Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions
by Lily Lin, Darren W. Dahl, Jennifer J. Argo |
 | The Atlantic
Yes, Credit Cards Are Making You a Bad Person
June 12, 2013
The "pain" of paying with cash has a hidden benefit. It makes it harder to quickly capitulate to indulgences. Credit cards weaken impulse control. The permissiveness of credit cards weakens consumers' judgment in more subtle ways than total amount spent.
How Credit Card Payments Increase Unhealthy Food Purchases: Visceral Regulation of Vices
by Thomas, Desai, and Seenivasan |
 | Yahoo! Finance
Why Wanting Expensive Things Makes Us So Much Happier Than Buying Them
June 11, 2013
The idea that you can't buy happiness has been exposed as a myth, over and over. The evidence is unequivocal: Money makes you happy. You just have to know what to do with it. So what should you do with it? Stop buying so much stuff and try to spend more money on experiences.
When Wanting Is Better than Having: Materialism, Transformation Expectations, and Product-Evoked Emotions in the Purchase Process
by Marsha L. Richins |
 | The Atlantic
Why Wanting Expensive Things Makes Us So Much Happier Than Buying Them
June 11, 2013
The idea that you can't buy happiness has been exposed as a myth, over and over. Richer countries are happier than poor countries. Richer people within richer countries are happier, too. The evidence is unequivocal: Money makes you happy. You just have to know what to do with it. So what should you do with it?
When Wanting Is Better than Having: Materialism, Transformation Expectations, and Product-Evoked Emotions in the Purchase Process
by Marsha L. Richins |
 | Psychology Today
Is Rudeness Now in Fashion?
June 5, 2013
One study, published in the Journal of Consumer Research last year, suggests that the bump in self-aggrandizement after being on Facebook results in a real-world lack of self-control; people who spent more time on Facebook were more likely to binge eat and incur more credit card debt.
Are Close Friends the Enemy? Online Social Networks, Self-Esteem, and Self-Control
by Keith Wilcox, Andrew T. Stephen |
 | The Globe and Mail
Perks from businesses put customers off, study finds
June 3, 2013
There is perhaps no marketing technique that is less controversial than the theory of reciprocity: Give customers something for free, and they will love you for it. But new research from the University of British Columbia carries a note of caution for businesses looking to butter up their customers with unexpected perks.
Consumer Reaction to Unearned Preferential Treatment
by Lan Jiang, JoAndrea Hoegg, Darren W. Dahl |
 | MSN Money
Should you kill your credit card?
May 31, 2013
Credit cards alter a consumer's mindset when contemplating a purchase. A study published in the Journal of Consumer Research found shoppers who charge an item to their credit card focus on the benefits of the purchase, while those who pay cash focus on the cost.
Do Payment Mechanisms Change the Way Consumers Perceive Products?
by Promothesh Chatterjee, Randall L. Rose |
 | U.S. News & World Report
Could You Live Without a Credit Card?
May 31, 2013
Credit cards alter a consumer's mindset when contemplating a purchase. A study published in the Journal of Consumer Research found shoppers who charge an item to their credit card focus on the benefits of the purchase, while those who pay cash focus on the cost.
Do Payment Mechanisms Change the Way Consumers Perceive Products?
by Promothesh Chatterjee, Randall L. Rose |
 | The Huffington Post
Body Image: How To Love The Weight You're At
May 28, 2013
When researchers studied the different ways in which women refuse temptation, they found that those who reported that they say "I don't" are not only more likely to keep their resolve, but they also reported feeling stronger senses of autonomy, control and self-awareness.
“I Don’t” versus “I Can’t”: When Empowered Refusal Motivates Goal-Directed Behavior
by Vanessa M. Patrick, Henrik Hagtvedt |
 | Ars Technica
Taking Politics into Account Helps Craft Effective Recycling Message
May 24, 2013
Pro-environment messages often don't just fall on deaf ears when it comes to people on the conservative end of the political spectrum (and even some moderates) -— they actively discourage them from making decisions they'd otherwise be perfectly content with. So, what happens if you actually want to convince people to do something good for the environment, like recycling? Is it terminally hopeless?
Getting Liberals and Conservatives to Go Green: Political Ideology and Congruent Appeals
by Blair Kidwell, Adam Farmer, David M. Hardesty |
 | Yahoo! News
How to Enjoy Your Decision
May 22, 2013
When we start with fewer options we don’t tend to ruminate on other choices, or even compare options. We simply like what we get.
Turning the Page: The Impact of Choice Closure on Satisfaction
by Yangjie Gu, Simona Botti, David Faro |
 | Scientific American
How To Enjoy Your Decision
May 22, 2013
Decisions can be hard. We may be haunted by the path not taken. But the best way to feel better about the one choice we do make may be to put up a literal barrier to any of the other choices.
Turning the Page: The Impact of Choice Closure on Satisfaction
by Yangjie Gu, Simona Botti, David Faro |
| Date | News Item | Article Mentioned |
| Jun 18 | The geometry of persuasion: How do seating layouts influence consumers?
EurekAlert! | Exploring the Impact of Various Shaped Seating Arrangements on Persuasion
Rui (Juliet) Zhu, Jennifer J. Argo |
| Jun 18 | Free perks and upgrades: Could they actually embarrass consumers?
EurekAlert! | Consumer Reaction to Unearned Preferential Treatment
Lan Jiang, JoAndrea Hoegg, Darren W. Dahl |
| Jun 18 | Why do appetizers matter more when you're dining out with friends?
EurekAlert! | The Social Context of Temporal Sequences: Why First Impressions Shape Shared Experiences
Rajesh Bhargave, Nicole Votolato Montgomery |
| Jun 18 | Gel or whitening? Consumer choice and product organization
EurekAlert! | Retail Choice Architecture: The Effects of Benefit- and Attribute-Based Assortment Organization on Consumer Perceptions and Choice
Cait Poynor Lamberton, Kristin Diehl |
| Jun 18 | Why is it easier to lose 2-4 pounds rather than 3 pounds?
EurekAlert! | The Effect of Goal Specificity on Consumer Goal Reengagement
Maura L. Scott, Stephen M. Nowlis |
| Jun 17 | Do Weird Sports Superstitions and Rituals Actually Work?
The Huffington Post Canada | Conditioned Superstition: Desire for Control and Consumer Brand Preferences
Eric J. Hamerman, Gita V. Johar |
| Jun 14 | Wanting Expensive Things Makes Us Happier Than Actually Buying Them
Business Insider Australia | When Wanting Is Better than Having: Materialism, Transformation Expectations, and Product-Evoked Emotions in the Purchase Process
Marsha L. Richins |
| Jun 13 | Credit Cards Make You Fat and Dumb
Money Talks News | How Credit Card Payments Increase Unhealthy Food Purchases: Visceral Regulation of Vices
Thomas, Desai, and Seenivasan |
| Jun 13 | See No Evil, Swipe No Evil?
PYMNTS.com | How Credit Card Payments Increase Unhealthy Food Purchases: Visceral Regulation of Vices
Thomas, Desai, and Seenivasan |
| Jun 13 | Credit cards are making you a bad person
Yahoo!7 Finance | How Credit Card Payments Increase Unhealthy Food Purchases: Visceral Regulation of Vices
Thomas, Desai, and Seenivasan |
| Jun 12 | What To Do When the Customer Isn't Right
| Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions
Lily Lin, Darren W. Dahl, Jennifer J. Argo |
| Jun 11 | Retailers Should Referee Customer Conflict
RedOrbit | Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions
Lily Lin, Darren W. Dahl, Jennifer J. Argo |
| Jun 11 | What To Do When the Customer Isn't Right
Business News Daily | Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions
Lily Lin, Darren W. Dahl, Jennifer J. Argo |
| Jun 11 | Retailers should referee customer conflict
Science Codex | Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions
Lily Lin, Darren W. Dahl, Jennifer J. Argo |
| Jun 11 | Retailers should referee customer conflict
EurekAlert! | Do the Crime, Always Do the Time? Insights into Consumer-to-Consumer Punishment Decisions
Lily Lin, Darren W. Dahl, Jennifer J. Argo |
| Jun 7 | 'Facebook - The Musical' video scores viral hit
Sin Chew Jit Poh | Are Close Friends the Enemy? Online Social Networks, Self-Esteem, and Self-Control
Keith Wilcox, Andrew T. Stephen |
| Jun 6 | 'Facebook - The Musical' video scores viral hit
| Are Close Friends the Enemy? Online Social Networks, Self-Esteem, and Self-Control
Keith Wilcox, Andrew T. Stephen |
| Jun 4 | How Facebook can make you fat
IOL Lifestyle | Are Close Friends the Enemy? Online Social Networks, Self-Esteem, and Self-Control
Keith Wilcox, Andrew T. Stephen |
| Jun 3 | When perks don't work: Unearned upgrades embarrassing for consumers
UBC News | Consumer Reaction to Unearned Preferential Treatment
Lan Jiang, JoAndrea Hoegg, Darren W. Dahl |
| Jun 3 | How Developers Can Capitalize on the Reason Prices End in .99
Gamasutra | Penny Wise and Pound Foolish: The Left Digit Effect in Price Cognition
Manoj Thomas, Vicki Morwitz |
| May 29 | Free Promos Don't Always Inspire Customer Loyalty
Business News Daily | Consumer Reaction to Unearned Preferential Treatment
Lan Jiang, JoAndrea Hoegg, Darren W. Dahl |
| May 28 | Mindless Behavior Applies To Healthy Habits, Too: Study
The Huffington Post | The Influence of Bite Size on Quantity of Food Consumed: A Field Study
Arul Mishra, Himanshu Mishra, Tamara M. Masters |
| May 28 | When perks don't work
Science Codex | Consumer Reaction to Unearned Preferential Treatment
Lan Jiang, JoAndrea Hoegg, Darren W. Dahl |
| May 27 | When perks don't work: Unearned upgrades embarrassing for consumers
UBC Public Affairs | Consumer Reaction to Unearned Preferential Treatment
Lan Jiang, JoAndrea Hoegg, Darren W. Dahl |
| May 26 | Sad Music Might Help You Cope With Relationship Troubles
South Asia Mail | Interpersonal Relationships and Preferences for Mood-Congruency in Aesthetic Experiences
Chan Jean Lee, Eduardo B. Andrade, Stephen E. Palmer |
| May 24 | Putting the You in Business Dealings
Business2Community | Feeling Like My Self: Emotion Profiles and Social Identity
Nicole Verrochi Coleman, Patti Williams |
| May 24 | Sad music can mend a broken heart
Digital Journal | Interpersonal Relationships and Preferences for Mood-Congruency in Aesthetic Experiences
Chan Jean Lee, Eduardo B. Andrade, Stephen E. Palmer |
| May 24 | 5 Tips For Eating Healthfully At A Cookout
The Huffington Post | The Influence of Bite Size on Quantity of Food Consumed: A Field Study
Arul Mishra, Himanshu Mishra, Tamara M. Masters |
| May 24 | Sad music can mend a broken heart
| Interpersonal Relationships and Preferences for Mood-Congruency in Aesthetic Experiences
Chan Jean Lee, Eduardo B. Andrade, Stephen E. Palmer |
| May 23 | Memorial Day Sales: 5 Health Benefits That Will Make You 'Shop Til You Drop'
Medical Daily | When the Same Prime Leads to Different Effects
S. Christian Wheeler, Jonah Berger |
| May 23 | Mind music
WellBeing | Interpersonal Relationships and Preferences for Mood-Congruency in Aesthetic Experiences
Chan Jean Lee, Eduardo B. Andrade, Stephen E. Palmer |
| May 22 | Memorial Day Shopping: 5 Health Benefits That Will Make You 'Shop Til You Drop'
Medical Daily | When the Same Prime Leads to Different Effects
S. Christian Wheeler, Jonah Berger |
| May 22 | Are You Too Attached To Your Personal Possessions?
All Voices | Truly, Madly, Deeply: Consumers in the Throes of Material Possession Love
John L. Lastovicka and Nancy J. Sirianni |
| May 21 | Breakup might be easier with sad music
Gulf News | Interpersonal Relationships and Preferences for Mood-Congruency in Aesthetic Experiences
Chan Jean Lee, Eduardo B. Andrade, Stephen E. Palmer |